Feature Ideas

Let your AI receptionist switch languages mid-call, so callers whose first language isn't English can speak in their own.

recalling patients that have not booked in - so having ability to set dates ie 6 months /3 months so divide 1/ private 2/ acc an dwith later pointing out how many treatments or time they have left on acc .. you can senf letter but a call will be great

Aeva Outbound currently reactivates lapsed patients and reschedules a whole day of patients when a practitioner is sick. This feature is about adding a new outbound trigger: the moment a patient submits a Meta (Facebook/Instagram) lead or contact form, Aeva instantly calls them to answer their questions and guide them towards booking — catching the lead while intent is hot, before they cool off or call a competing clinic.

It shows great care and engagement when a new patient receives a care the day after they first attended your clinic that asks how they are doing and if they have any feedback about their consult on a 0-10 or 0-5 scale. It is an opportunity for owners and practitioners to pick up on trends early and even address concerns before these turn into a negative review or word of mouth.

so patients running late call saying running late etc , but if late aeva , cannot find - so a standard answer re how late etc ...

Text based responses for WhatsApp with Aeva AI answering everything from FAQs to Appt management. Offering an instant reply WA channel.

Aeva Website Concierge reinvents what a website can do: instead of sitting there passively while visitors slip away, your website becomes a living, intelligent lead nurturer that gently guides every visitor in a real 24/7 conversation and transforms curious browsers into booked patients.

Just in case there are any errors with the call or something has not been picked up clearly. It can picked up upon review via reading rather than listening aloud.

Giving Aeva access to have 2 way conversations with customers over text. Useful if they respond to appt reminder texts ect.

People respond to WhatsApp more than answering calls.

Aeva monitoring your inbox, and answering emails around cancelling, rescheduling, new appointments and other Q&As. Any emails it is unable to help with would be left as 'unread' in the inbox and AI will not touch it.

A call to your patient to confirm they are definitely coming. Useful if they have not yet responded to the sms.

We are finding that there are a lot of duplicate records being booked in. I assume this is because Ava can't find the patient calling so creates a new record. The problem with this is we charge a different amount for the first treatment and then the ongoing ones. Also duplicate records are building up naturally. There may be a solution but we can't find one at the moment. Any suggestions? Thanks in advance.

it would be useful to be able to upload patient information leaflets to aid question answering

A toggle feature to hide the FAQ/No action taken calls to make seeing calls we need to address easier.