Feature Ideas

Using Aeva for confirmation/reminder sms. Connecting straight into your PMS system, sharing attendance, and helping with cancellations/reschedules

Aeva Outbound currently reactivates lapsed patients and reschedules a whole day of patients when a practitioner is sick. This feature is about adding a new outbound trigger: the moment a patient submits a Meta (Facebook/Instagram) lead or contact form, Aeva instantly calls them to answer their questions and guide them towards booking — catching the lead while intent is hot, before they cool off or call a competing clinic.

It shows great care and engagement when a new patient receives a care the day after they first attended your clinic that asks how they are doing and if they have any feedback about their consult on a 0-10 or 0-5 scale. It is an opportunity for owners and practitioners to pick up on trends early and even address concerns before these turn into a negative review or word of mouth.

Text based responses for WhatsApp with Aeva AI answering everything from FAQs to Appt management. Offering an instant reply WA channel.

Aeva Website Concierge reinvents what a website can do: instead of sitting there passively while visitors slip away, your website becomes a living, intelligent lead nurturer that gently guides every visitor in a real 24/7 conversation and transforms curious browsers into booked patients.

Just in case there are any errors with the call or something has not been picked up clearly. It can picked up upon review via reading rather than listening aloud.

Giving Aeva access to have 2 way conversations with customers over text. Useful if they respond to appt reminder texts ect.

so patients running late call saying running late etc , but if late aeva , cannot find - so a standard answer re how late etc ...

People respond to WhatsApp more than answering calls.

Let your AI receptionist switch languages mid-call, so callers whose first language isn't English can speak in their own.

Aeva monitoring your inbox, and answering emails around cancelling, rescheduling, new appointments and other Q&As. Any emails it is unable to help with would be left as 'unread' in the inbox and AI will not touch it.

A call to your patient to confirm they are definitely coming. Useful if they have not yet responded to the sms.

When a caller asks a question that Aeva doesnt know, currently you will receive a notification via email to follow the patient up with the answer. After you share the answer to Aeva, with this feature, you can request for Aeva to also re-contact the patient to confirm the answer. Ensuring you get the most amount of time saved possible.

This would be best practice/patient care. When my clinic used Aeva, we found it was limited to only offering patients appts with their current treating practitioner. My team work PT so if their prac wasn't available for a few days, it wouldn't offer another practitioner in the interim.

Have Aeva access my meta lead centre and/or Go Higher Level, once a lead comes in, allow her to text and or call lead to qualify them and book them into a slot on a therapists diary in Cliniko.